Who are the craftspeople that Craft Editions works with?
Craft Editions travels extensively to meet makers and artists from the UK, Ireland and South Africa. We only buy pieces from makers who we know and whose work we love. You can read about these makers on the Featured Maker section of the Craft Editions web site.
How are the pieces made that Craft Edition sells?
At Craft Editions we carefully select and get to know makers before asking them to contribute pieces to our curated Editions. We aim to fully understand the making process and the origin of materials used. If you would like to know more about any maker you can visit the Featured Maker section of the Craft Editions web site or email us at email@example.com.
Can I return an item if I change my mind?
We want our customers to be delighted with their purchases from Craft Editions. If for any reason you are not, you can return an item to us within 14 days at your expense and we will offer a refund as long as any item being returned is unused and in perfect condition. Prior to returning any item you must first email us at firstname.lastname@example.org to inform us of your wish to return an item. For full detail of our Refund Policy please see the Craft Editions Ordering T&C's on our web site.
What happens if an item is out of stock?
Due to the bespoke and handmade nature of our Editions it is possible that items are occasionally out of stock. In such cases we will aim to advise you of the out of stock as soon as possible and an expected back in stock date.
Why is the item that has been delivered slightly different to the image on the web site?
Due to the bespoke and handmade nature of the items in our curated Editions there can be small variations in each piece. This is to be celebrated, as it is part of the inherent character of handmade pieces. It may mean the item that has been delivered to you is slightly different to the image on the website.
What happens if I have ordered and paid for an item that is out of stock?
If you have ordered an item that is out of stock we will advise you in writing with an expected back in stock date. If you are dissatisfied with this you can ask for a full refund. Full details can be found on the Craft Editions Ordering T&C’s on our web site.
If an item is sold out will I be able to order more?
In most cases the pieces in our curated Editions are unique and limited in number. Therefore once an item is sold out we will not reorder it.
Do you ship internationally?
Craft Editions currently ships within the UK and to the Republic of Ireland. If you wish to place an order for delivery to another country, please email us at email@example.com to discuss your request.
How long will my order take to arrive?
Once an item is ordered and payment has been taken, an email will be sent as confirmation. Usually all orders are dispatched in 3 working days via our nominated carrier. UK deliveries are via Royal Mail Tracked 48 Hour service. Shipments to the Republic of Ireland are via Royal Mail and can take slightly longer. The confirmation email will have full details enabling you to track your order.
What currency are your prices in?
All the prices on the web site are quoted in British Pounds Sterling.
The total cost of your order is the price of your purchases plus the delivery charge, which is quoted at the point of purchase.
Do you charge VAT?
Craft Editions does not currently charge VAT.
Why are Craft Editions products only in limited quantities?
The ethos behind Craft Editions is to work closely with craftspeople and to sell pieces in limited quantities. The nature of bespoke hand crafted objects is that they are time consuming and often highly individual. Items for sale on our web site can vary from unique one off pieces to limited runs of up to for example 50 items.
Can I reserve items from your next curated Edition?
As Craft Editions develops and grows it is our intention to offer our curated Editions to customers on our database in advance of general sale. Please be sure to sign up to our mailing list in the Contacts section of our web site and we can keep you updated.
Do Craft Editions items go on Sale at certain times of the year?
At Craft Editions we will very occasionally offer an item or items at a % discount. Items at a discount will be clearly marked with a Sale button showing the original and sale price. This is ad hoc rather than at any particular time of the year.
Can I send a purchase as a gift?
Yes you can send any item as a gift. Details how to do this are available on the Craft Editions web site at the point of purchase.
What methods of payment do you accept?
At Craft Editions we use Stripe, as it is a trusted and secure payment method. We accept all major credit cards including Visa and Mastercard. Unfortunately we do not currently accept Paypal or Apple Pay.
How do I contact Craft Editions?
For any enquiries please contact Craft Editions at firstname.lastname@example.org